Vancouver water-source
heat pump &
geothermal
specialists.
West Coast Geothermal provides specialized water-source heat pump and geothermal services for Vancouver condo owners, strata properties, homeowners, commercial buildings and institutional facilities. If your in-suite unit has stopped cooling, you need a second opinion on an expensive repair, or you're planning a new geothermal system, we'll help you understand the equipment, identify the problem and pick the most practical next step.
Request Service or a Quote
Service, repair, and heat pump support across British Columbia.
Need immediate help? Call 604 463-1723
Specialized service for Vancouver buildings.
Vancouver buildings use many different heating and cooling systems. The unit a condo owner calls an air conditioner may actually be an in-suite water-source heat pump connected to a shared building loop. We work with the complete system relationship, not only the equipment inside the suite.
West Coast Geothermal diagnoses, services, repairs, replaces and installs water-source and geothermal heat pump systems in Vancouver, including in-suite condo units, residential ground-source systems, commercial and institutional geothermal projects, and technical support for contractors who need a geothermal specialist.
- Symptom 01
Not cooling or heating
Weak airflow, uneven temperatures, or a unit running without producing cold air.
- Symptom 02
Noise, vibration or cycling
Unusual sounds, short cycling, or water and condensation around the unit.
- Symptom 03
Aging equipment
Limited parts availability, repeated repairs, or an expensive quote you would like reviewed.
- Project 04
New or planned systems
Coordinated replacement across multiple owners, or new and existing geothermal projects.
Dense buildings need specialized service.
Vancouver contains established neighbourhood energy systems in Southeast False Creek, Downtown and River District, with the False Creek utility expanding into Mount Pleasant, False Creek Flats and Northeast False Creek. That system diversity means no two buildings should be treated as identical HVAC applications.
- Access
Above-ceiling & closet units.
Equipment is often installed in compact mechanical spaces requiring coordinated access.
- Scheduling
Building-wide coordination.
Water shutdowns or loop work can affect more than one suite at a time.
- Strata
Bylaws & approvals.
Strata bylaws may affect alterations, access, and common-property work.
- System
Suite + base-building.
The in-suite unit and central system must be diagnosed as one relationship.
Is your condo heat pump not cooling?
A unit running without producing cold air may have an airflow, control, refrigeration or water-side problem. In some buildings the issue is inside the suite. In others, the building loop or central mechanical system is contributing to it.
- A dirty or restricted air filter
- Closed or blocked supply/return vents
- Thermostat or control problems
- A failing blower motor
- Refrigerant loss
- Compressor or refrigeration failure
- Restricted water flow
- Building-loop temperatures out of range
The right diagnosis answers two questions: what has failed, and is the issue limited to the in-suite unit or is the building system involved? We test before recommending major work.
Water-source, geothermal, or air-source?
The systems share the term heat pump, but installation requirements, diagnostics and replacement options can be very different.
Water-source heat pump
Exchanges heat with water circulating through a loop. Often found inside condo suites, commercial units and multi-zone buildings.
Geothermal / ground-source
A type of water-source heat pump that exchanges energy with the ground or groundwater.
Air-source heat pump
Exchanges heat with outdoor air, normally through an outdoor unit.
Not every older unit needs replacing.
Our role is not to push every customer toward new equipment. We explain what can be repaired, what it will accomplish, and when replacement offers a more reliable long-term result.
Fix it.
- The problem is isolated and repairable
- Replacement parts remain available
- The refrigeration circuit is in good condition
- The repair cost is reasonable vs. the unit's condition
- The system remains compatible with the building loop
Replace it.
- There have been repeated major failures
- A compressor or heat exchanger has failed
- Refrigerant or critical parts are hard to obtain
- The repair cost is high compared with replacement
- The system is near the end of its practical service life
A second opinion can confirm whether the diagnosis is complete, whether the repair is reasonable, whether building coordination is required, and what warranty applies to proposed equipment.
Vancouver permit and rebate support.
Some heat pump projects may require a municipal permit or may qualify for rebates. Requirements depend on the building, system type, current heating source, utility account, strata approval, and current program rules.
West Coast Geothermal can help you identify what may apply and provide equipment or installation details for your application when applicable. Rebate eligibility is confirmed by the program provider, not by the contractor.
Five ways we help.
From a single condo suite to a commercial retrofit, here is where we fit into a Vancouver heating and cooling project.
Condo & strata water-source.
In-suite diagnostics, repair, health checks, second opinions, and suite-by-suite replacement, coordinated with building access and scheduling.
Explore condo replacement
Building group pricing.
Coordinated assessment or replacement for interested owners in the same building, with one point of contact, simplified access and scheduling.
Ask about group pricing
Our process, in six steps.
Clear at every stage, with no surprise scope and no pressure to buy equipment before it is needed.
- 01 - Identify
Tell us what is happening.
Model, serial, building address and photos where possible.
- 02 - Triage
Review the problem.
Urgent service, planned maintenance, second opinion, or a larger project.
- 03 - Diagnose
Inspect the system.
Pressures, temperatures, airflow, water-side conditions and controls.
Six kinds of Vancouver clients.
A specialist who speaks your building's language, whoever you are in it.
- 01
Condo & strata owners
Identify your in-suite equipment, diagnose lost heating/cooling, or review a repair quote.
- 02
Strata councils
A consistent technical source, plus coordinated service or group replacement options.
- 03
Property & building managers
Coordinate access and clarify the suite-vs-building division of responsibility.
Across the city, and beyond it.
Equipment and building-loop types vary by property and are confirmed individually. Neighbourhood names indicate service coverage, not equipment type.
We also serve nearby Metro Vancouver and Lower Mainland communities, including Burnaby, Richmond, North Vancouver, West Vancouver, New Westminster, Coquitlam, Port Coquitlam, Port Moody, Surrey, Delta, Langley.
Vancouver heat pump questions.
If yours is not here, call us. We are happy to talk through your specific situation first.
Speak with a Vancouver
heat pump specialist.
A water-source or geothermal system should be diagnosed by someone who understands how the equipment, water loop, refrigeration system, controls and building conditions work together.
Start here
Tell us about your Vancouver heat pump issue.
Use the form at the top of this page and include your building name, system symptoms, model number, photos, and any existing quote if available.