Geothermal Solutions since 2008 · Vancouver, BC
Vancouver condo heat pump repair

Geothermal and Water-Source
Heat Pump Specialists in British Columbia

From first diagnosis to full replacement planning, we help homeowners, condo owners, builders, and commercial teams make practical heating and cooling decisions.

Our work is focused on geothermal and water-source systems across Metro Vancouver, the Fraser Valley, and select communities throughout BC.

Since 2008 · Residential to institutional · Install, repair, and replacement
HOME OVERVIEW · HOW WE HELP

Primary Focus

Geothermal and water-source heat pump systems designed for long-term reliability.

Service Region

Lower Mainland, Fraser Valley, and select BC communities.

Typical Path

  • AssessInspect and identify system condition
  • AdviseClarify repair vs replacement options
  • DeliverInstall or service with matched equipment
Spring 2026 · Condo & Strata · Vancouver + Lower Mainland

Is your condo
heat pump 10–20
years old?

That generation of in-suite water-source heat pumps is hitting the edge of its life — and they quit when they're worked hardest. We give condo owners an honest repair-vs-replace answer, before yours gives out in the next heat wave.

✓ Water-source specialists · ✓ Authorized WaterFurnace dealer · ✓ 20+ years in British Columbia · ✓ Heat pump installation & service
Water source heat pump (WSHP) service-life risk window

Most Lower Mainland condo units were installed 2005–2015.

High-risk window
0 yrs5101520+
0–7 yrs — still under most parts warranties
8–14 yrs — service calls start to creep up
15–20+ yrs — compressors & coils start failing
10–20 yrs
Age window
we focus on
48 hrs
Typical quote
turnaround
5 yr
Refrigeration
parts warranty*
Vancouver condo buildings for coordinated heat pump replacement group pricing Strata & multi-unit buildings

Condo heat pump group pricing

Replacing several in-suite heat pumps in one building?

West Coast Geothermal helps strata buildings coordinate multiple water-source heat pump replacements together, so owners can reduce per-unit costs and simplify scheduling.

3+ interested units One strata-facing point of contact Lower Mainland buildings

Our approach

Clear diagnostics first, then the smartest next move.

Some systems can be restored with targeted service. Others are better replaced before repeated failures drive up costs.

We evaluate condition, explain options clearly, and help you choose the path that fits your property and budget.

01

Evaluate the system

Assess controls, refrigeration, loop behavior, and mechanical condition before making recommendations.

02

Present options

Outline service, repair, and replacement pathways with clear trade-offs.

03

Match equipment to application

Select equipment and scope based on building demands, not assumptions.

04

Support long-term performance

Plan for reliability, serviceability, and better long-term operating outcomes.

Why clients call us

Specialized work needs a specialized team.

Geothermal and water-source systems are technical systems. When installed, serviced, and repaired correctly, they can deliver stable, efficient comfort for years.

Our role is to remove guesswork and help clients make confident choices based on real system condition, not sales pressure.

Quick Snapshot

  • Focused on geothermal and water-source heat pumps
  • Serving BC clients since 2008
  • Support for residential, strata, and commercial systems
  • Guidance for repair, replacement, and system upgrades
  • Clear communication from first inspection to final scope

Project Stories, Heat Pump Tips & Geothermal Insights

Explore recent articles, project stories, and practical advice from West Coast Geothermal.

Learn about geothermal heating and cooling, heat pump maintenance, system upgrades, equipment options, and high-efficiency projects across British Columbia.

HydronAire water heat pump

A More Advanced Water-to-Water Heat Pump Replacement Option: HEVI

September 17, 2026

Geothermal HVAC Heat Pump Tariffs

Tariff-Aware Heat Pump Choices in Canada: What Buyers Should Ask Before Choosing Equipment

September 11, 2026

Bought a Heat Pump During the 2018-2021 Rebate Boom? Your Year-5 Maintenance Checklist

August 21, 2026

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kayiu
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I was so happy with the excellent service from Kyle of the West Coast Geothermal Ltd. Within an hour, he has successfully found the problems and did the repair in an efficient manner. He is highly customer oriented and has great patience in answering all the questions I asked. Thank you Scot for sending Kyle the same day that I phoned you. My wife & I are truly appreciated for the great work done by Kyle. After the flow valve replaced yesterday, our unit has been operating like a charm and keeping our house warm and comfortable. I would highly recommend West Coast for anyone in need of their services.
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wilson ng
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Scott has been incredibly accommodating to our needs. He is patient, professional, and takes the time to clearly explain the pros and cons of each option, helping us make informed decisions with confidence. The technicians were also polite, punctual, and efficient in their work. Overall, we had a very positive experience with the entire team and would highly recommend their services.
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Christopher Bell
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prompt and professional.
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John Hinze
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Oct 2024: This is a wonderful company. More great service from Scott and his team. Our 15 year old ground source heat pump installed by someone else died. Kyle came out (again) to try to fix it. He returned several times over the next several days to try to get it working again without success, and didn't charge us for any of this time. Scott then helped us through our insurance claim process (the unit had been knocked out by a power surge). Scott proactively held a replacement unit for us for several weeks while the insurance company evaluated the claim. Then, within a week of claim approval, Scott had secured a new unit for us and had it shipped here, and his team (Josh, John, Alex) removed the old unit and installed the unit. Thank you very much. Dec 2022: Great service! Scott called me back right away. Even better, he spent at least 15 minutes on the phone with me, walking me through some steps to remotely try to diagnose the problem with my ground source heat pump. He was calm and patient with me. He walked me through restarting the unit and remotely identified the problem (dirty air filter). He thanked me for calling, and his help over the phone was no charge, even though he hadn't even installed our unit. THANK YOU very much Scott.
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tyson jackson
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Had then service my unit Scott's team was verry Profesional and efficient and what they do! Will defiantly be calling again if ever in need!
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Michael Williams profile picture
Michael Williams
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Scott has definitely earned a customer for life. Shortly after moving into our new place, our vertical stack heat-pump died. Conveniently, right before entering winter. So I asked my neighbours for recommendations and was unanimously referred to West Coast Geothermal. Immediately upon reaching out, Scott guided me through troubleshooting the problem with the unit over several phone calls. He even went as far as helping me source a replacement part because no one would be available to look at the unit for a week. Unfortunately, the part I replaced (a transformer) was only one of two issues with the unit, but Scott sent Kyle as soon as possible for further diagnostics. Kyle quickly determined that a fault with the control board caused a dead short and took the transformer with it. He also thoroughly examined the rest of the unit and verified the integrity of other components. Unfortunately, due to the age of the unit, the control board was hard to source, but Scott and Kyle were able to find a replacement in a little over a week. Kyle came back, fitting us between nearby calls, and replaced the faulty board and transformer and returned the unit to perfect working order. Both Scott and Kyle are consummate professionals and we are incredibly satisfied with their service.
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Kyle Furness
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I called to make an appointment and ended up getting tips over the phone to try first. I appreciate this so much and will definitely use these guys if I need any more help in the future. Thank you! Can't wait to get home and try it out.
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Next step

Need service, repair, or replacement guidance?

Talk with West Coast Geothermal about your current system and the most practical path forward.