Privacy Policy
West Coast Geothermal Website Privacy Policy
Last updated: June 11, 2026
1. Introduction
West Coast Geothermal respects your privacy and is committed to protecting the personal information you choose to share with us. This Privacy Policy explains how we collect, use, protect, and manage information submitted through our website.
This policy applies to information collected through the West Coast Geothermal website, including contact forms, service inquiry forms, quote requests, phone and email links, and general website activity.
2. Information We Collect
We do not collect personal information from website visitors unless it is voluntarily provided.
You may choose to provide personal information when you:
- Submit a contact form
- Request a quote or service call
- Ask about geothermal, heat pump, or equipment services
- Contact us by phone or email through the website
- Request information about products, service, repairs, replacements, or installations
The information collected may include:
- Your name
- Email address
- Phone number
- Property address or service location, if provided
- Building type or project type
- Details about your geothermal or heat pump system
- Any other information you choose to include in your inquiry
3. How We Use Your Information
Personal information submitted through our website is used only for reasonable business purposes related to your inquiry.
We may use your information to:
- Respond to your questions
- Provide information about our services
- Schedule a service call, consultation, quote, or follow-up
- Review your geothermal, heat pump, or equipment needs
- Communicate with you about your request
- Improve our website, services, and customer experience
We do not use your personal information for unrelated marketing unless you have given consent or requested further communication from us.
4. No Selling or Trading of Personal Information
West Coast Geothermal does not sell, rent, trade, or exchange personal information, email addresses, phone numbers, or customer inquiry details with third parties.
Your information is used only to respond to your inquiry, provide service, manage customer communication, or support legitimate business operations.
5. Website Analytics and Cookies
Our website may use basic analytics tools, cookies, tracking pixels, or similar technologies to understand how visitors use the website and to improve website performance.
This may include information such as:
- Pages visited
- Time spent on the website
- Device or browser type
- General geographic region
- Traffic source, such as Google, social media, or referral websites
- Clicks on phone, email, or contact buttons
This information is typically collected in an aggregated or non-personally identifying way. It helps us understand which pages and services are useful to visitors.
You can control or disable cookies through your browser settings. Some website features may not function as intended if cookies are disabled.
6. Third-Party Service Providers
We may use trusted third-party service providers to help operate our website, manage inquiries, measure website performance, host data, or support communication.
These providers may include website hosting companies, form tools, analytics platforms, email systems, CRM tools, or advertising platforms.
When third-party services are used, they are only provided with the information reasonably required to perform their function. We do not authorize these providers to use your personal information for their own unrelated purposes.
7. Online Transactions and Credit Card Information
The West Coast Geothermal website does not currently process online payments and does not collect or store credit card information through the website.
Any financial transactions, deposits, invoices, or payments are handled separately and are subject to appropriate confidentiality and security practices.
8. Data Retention
We retain personal information only for as long as reasonably necessary to respond to your inquiry, provide service, maintain business records, meet legal or accounting requirements, or support ongoing customer communication.
When information is no longer required, we take reasonable steps to securely delete, anonymize, or dispose of it.
9. Data Security
West Coast Geothermal takes reasonable steps to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
While no website, email system, or online transmission can be guaranteed to be completely secure, we use appropriate administrative, technical, and operational safeguards to help protect the information we collect.
10. Accessing or Correcting Your Information
You may contact us to request access to the personal information we have about you, ask for a correction, or request that we remove your information from our records, subject to any legal, business, or service-related obligations.
To make a privacy-related request, please contact us using the contact information provided on our website.
11. Links to Other Websites
Our website may contain links to third-party websites, product manufacturers, suppliers, social media platforms, or other external resources.
West Coast Geothermal is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any external websites you visit.
12. Changes to This Privacy Policy
West Coast Geothermal may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or legal requirements.
Any updates will be posted on this page with a revised “last updated” date.
13. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact West Coast Geothermal through the contact information listed on our website.
We will make reasonable efforts to respond to privacy-related questions or requests in a timely manner.