Issue
Not Cooling or Not Heating
If your unit runs but does not cool or heat properly, the issue may involve airflow, controls, refrigerant, water flow, or internal components.
Service · Heat Pump Repair
Heat Pump Repair for Homes, Townhomes, Condos, and Commercial Spaces
Is your heat pump not cooling, not heating, making noise, leaking, or showing an error code? West Coast Geothermal provides diagnostic service, repair advice, and replacement guidance for homeowners, townhome owners, condo and strata residents, and commercial property teams across Greater Vancouver and the Fraser Valley.
Since 2008
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Residential, strata, and commercial support
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Geothermal and water source heat pump systems
Request Service
Use this form area to capture first-fold service requests for heat pump diagnostics and repair.
Diagnosis and Repair
Common Heat Pump Problems We Diagnose and Repair
If your heat pump is not keeping your home, suite, or workspace comfortable, the problem may be simple, or it may be a sign that an older system is reaching the end of its reliable service life. Our technicians help identify the cause and explain your options clearly.
Issue
Reduced Airflow
Weak airflow is often caused by dirty filters, blocked vents, failing blower motors, or restrictions inside the unit.
Issue
Refrigerant Leaks
Refrigerant leaks can reduce performance, increase operating strain, and may lead to compressor damage if ignored.
Issue
Short Cycling
If your heat pump turns on and off repeatedly without reaching the set temperature, it may point to a thermostat, sensor, flow, or equipment issue.
Issue
Building Water Loop Issues
Many multi-unit and commercial systems rely on shared building loops. If loop temperature, water flow, or water quality is outside the proper range, in-unit or zone-level heat pumps may struggle to perform.
Issue
Error Codes and Flashing Lights
Modern heat pump systems may show error codes or flashing lights that help identify the fault. Taking a photo of the code can help during service booking.
System Types and Property Types
Heat Pump Repair Requires the Right Experience for Each Property Type
Heat pump systems vary by building and application. Homes and townhomes often use ducted or ductless air-source systems, while many condo, strata, and commercial buildings use water source systems connected to shared loops. These setups require different diagnostic workflows and repair priorities.
West Coast Geothermal helps property owners and managers diagnose heat pump problems, understand repair options, and make informed repair-or-replacement decisions before spending thousands.
Before Service Booking
Try These Simple Checks Before You Call
Before booking a service call, there are a few simple checks that may help identify an easy issue. If anything looks unsafe, smells unusual, leaks heavily, or involves electrical components, stop and contact a qualified technician.
- Check your air filter. A clogged filter is one of the most common causes of airflow problems. Many systems need filter changes every 60 to 90 days, depending on usage and building conditions.
- Confirm thermostat settings. Make sure the system is set to heating or cooling, the target temperature is correct, and the fan setting is appropriate.
- Make sure vents are open and clear. Blocked vents or registers can reduce airflow and strain the system.
- Check the breaker or power switch. If the unit is completely off, confirm that the breaker or service switch has not been turned off. Do not repeatedly reset a breaker if it trips again.
- Take a photo of any error code. If the unit shows flashing lights or an error code, take a clear photo before resetting the system.
- Check for wider property impact. In multi-unit or commercial buildings, similar issues across multiple zones may indicate a shared mechanical or loop issue.
Professional Diagnostics
Professional Heat Pump Diagnostics and Clear Repair Advice
When we inspect your heat pump, our goal is to identify the cause of the problem and explain your options in plain language. We help you understand whether the issue appears repairable, whether parts are likely available, and whether the cost of repair makes sense compared with replacement.
01
Review symptoms
Review system symptoms and service history.
02
Inspect components
Inspect airflow, filters, controls, and visible components.
03
Identify likely causes
Check for likely mechanical or refrigerant-related issues.
04
Assess building factors
Consider building loop and water flow factors where relevant.
05
Explain findings
Explain findings and practical next steps.
06
Guide next move
Provide repair or replacement guidance before additional work proceeds.
Decision Support
Repair or Replace Your Heat Pump?
Repair may be the right choice if the issue is minor and parts are available. But if your heat pump is 10 to 20 years old and the repair is expensive, it is worth comparing the cost of repair against replacement before spending thousands.
Repair May Make Sense When
- The issue is minor
- Parts are available
- The system is still relatively young
- Repair cost is reasonable
- The unit has been well maintained
Replacement May Be Worth Considering When
- The unit is 10 to 20 years old
- Repair costs are high
- Major components are failing
- Refrigerant or parts are difficult to source
- The compressor or coil has failed
- The unit has had repeated service issues
- You want better long-term reliability and warranty coverage
Our role is to help you make an informed decision, not pressure you into replacing a system that can be repaired sensibly.
Book Service
Ready to Book a Heat Pump Service Call?
Use the service form above and our team will follow up.
Share your system symptoms, property type, and any error codes in the first-fold form. This helps us triage your repair request faster and prepare practical next steps before the visit.
Preventive Planning
Heat Pump Health Check
If your heat pump is 10 to 20 years old, a professional health check can help you understand its condition before a breakdown becomes urgent. This is especially useful for homeowners, townhome owners, condo residents, and business operators who have noticed weaker airflow, reduced heating or cooling, unusual noise, or rising repair concerns.
Building-Level Coordination
Ask About Building Group Pricing
If one heat pump in a multi-unit or commercial building is failing, other units from the same installation period may not be far behind. When multiple owners, tenants, or zones in the same property need service, assessment, or replacement, coordinated scheduling may help reduce cost, simplify planning, and make the process easier for everyone involved.
Ideal for strata councils, building managers, business owners, and property teams managing multiple heat pump units.
Why West Coast Geothermal
Why Choose West Coast Geothermal?
West Coast Geothermal is more than a general HVAC contractor. We work with geothermal, water source, and heat pump systems that many standard service providers may not specialize in. Whether you need a repair service call or guidance on replacing an aging unit, our focus is to give you clear information and practical next steps.
- Local Greater Vancouver and Fraser Valley service provider
- Experience with geothermal and water source heat pump systems
- Home, townhome, strata, and commercial heat pump knowledge
- Repair and replacement guidance
- Practical advice before major spending decisions
- Support for individual owners and building-level opportunities
Local Coverage
Heat Pump Repair Service Areas
West Coast Geothermal serves homeowners, townhome owners, condo and strata properties, and businesses across Greater Vancouver and the Fraser Valley.
Service areas: Vancouver, Burnaby, Richmond, North Vancouver, West Vancouver, Coquitlam, Port Coquitlam, Port Moody, New Westminster, Surrey, Delta, Langley, Abbotsford, Mission, Chilliwack, and the Fraser Valley.
Common Questions
Heat Pump Repair FAQ
Yes. West Coast Geothermal supports heat pump repair across residential and commercial settings, including homes, townhomes, condo and strata properties, and business spaces.
Common causes include dirty filters, blocked airflow, thermostat issues, refrigerant problems, failing components, or shared-loop mechanical issues in some buildings. A diagnostic visit can help determine whether the problem is local to your unit or tied to a wider system.
It depends on the age of the unit, the repair cost, parts availability, and the overall condition of the system. If your unit is 10 to 20 years old and the repair is expensive, it is worth comparing repair and replacement options before proceeding.
Use the service request form at the top of this page to share your issue details, property type, and contact information. Our team will follow up with next steps.
A water source heat pump uses water from a shared loop or hydronic system to help transfer heat. Many condo buildings use these systems for in-suite heating and cooling.
Many filters should be checked or changed every 60 to 90 days, depending on usage, building conditions, pets, dust, and manufacturer recommendations.
West Coast Geothermal may be able to coordinate service, assessment, or replacement options when multiple units in the same property need support. Contact us to discuss your building or business.
Next Step
Need Heat Pump Repair?
Book a service call using the form in the first fold and our team will follow up with next steps.