Burnaby Heat Pump Repair & Condo Replacement

01 -What we do in Burnaby

Specialized service for Burnaby buildings.

Burnaby buildings use many different heating and cooling systems. The unit a condo owner calls an "air conditioner" may actually be an in-suite water-source heat pump, a fan coil, or equipment connected to a shared building system. We work with the complete system relationship, not only the equipment inside the suite.

Burnaby heat pump services — Burnaby, BC - heat pump services

Direct answer

West Coast Geothermal diagnoses, services, repairs and replaces water-source and geothermal heat pump systems in Burnaby, including in-suite condo units, residential geothermal systems, commercial and institutional systems, and technical support for contractors who need a specialist. Our first step is to identify the system type and the real failure before recommending major work.

Symptom 01
Not cooling or heating
Weak airflow, uneven temperatures, or a unit running without producing cold or warm air.
Symptom 02
Leaks, noise or cycling
Water around the unit, vibration, short cycling, thermostat issues or noisy operation.
Symptom 03
Aging equipment
Repeated repairs, limited parts availability, or an expensive quote you would like reviewed.
Project 04
Building group pricing
Coordinated assessment or replacement for multiple interested owners in the same Burnaby building.

Not sure what you have?

Send the model number, serial number, building name and a few clear photos. We can often identify the likely system type and explain the appropriate next step. Ask a heat pump question →

02 -A common Burnaby problem

Is your Burnaby condo heat pump not cooling?

A unit running without cooling may have an airflow, control, refrigeration, drain or water-side problem. In some buildings the problem is inside the suite. In others, the shared loop or central mechanical conditions may be part of the issue.

Book a diagnostic service call

Burnaby condo heat pump heating and cooling — Burnaby, BC - condo heat pump heating and cooling

A dirty or restricted air filter
Closed or blocked supply and return vents
Thermostat or control problems
A failing blower motor
A blocked drain or active condensate leak
Refrigerant loss or refrigeration failure
Restricted water flow
Building-loop temperatures outside the right operating range

Direct answer

The right diagnosis answers two questions: what has failed, and is the issue limited to the in-suite unit or connected to the building system? We test before recommending major work, then explain whether repair, monitoring or replacement is the most practical next step.

03 -Know your equipment

Water-source, geothermal, or air-source?

The systems share the term "heat pump," but diagnostics and replacement options can be very different. A water-source unit in a Burnaby high-rise should not be assessed like a ductless outdoor mini-split.

Our specialty

Water-source heat pump

Exchanges heat with water circulating through a loop. It may be found in condo suites, commercial units and multi-zone buildings, supported by a boiler and cooling tower, district-energy connection, geothermal field or another central system.

Commonly found in: condo and strata suites, mixed-use towers, commercial spaces

Also our specialty

Geothermal / ground-source

A type of water-source heat pump that exchanges energy with the ground or groundwater. It may use vertical boreholes, horizontal loops, wells or other engineered configurations.

Commonly found in: homes, institutional sites, commercial projects and documented geothermal developments

Not our main focus

Air-source heat pump

Exchanges heat with outdoor air, normally through an outdoor unit. Common in detached homes, townhomes and properties with ducted or ductless equipment.

Commonly found in: houses, townhomes, ductless retrofits

Is a water-source heat pump the same as geothermal?
Not always. A geothermal heat pump is a water-source system connected to the earth or groundwater. A condo unit may instead connect to a boiler and cooling-tower loop or another building energy system.
Does every Burnaby condo have a water-source heat pump?
No. Burnaby condos may use water-source heat pumps, fan coils, hydronic heating, electric systems, air-source heat pumps, district energy or other configurations. The equipment should be confirmed before any repair or replacement recommendation.

04 -Repair vs. replacement

Not every older unit needs replacing.

Our role is not to push every customer toward new equipment. We explain what can be repaired, what the repair is likely to accomplish, and when replacement offers a more reliable long-term result. Many strong replacement conversations involve units in buildings 10-20 years old.

Burnaby condo heat pump upgrade — Condo heat pump repair and replacement planning

A practical repair may be right when

Fix it.

The problem is isolated and repairable
Replacement parts remain available
The repair cost is reasonable for the unit's condition
The system remains compatible with the building loop
There is no pattern of repeated major failure

Replacement deserves consideration when

Replace it.

A compressor or major component has failed
Repairs are becoming frequent
Critical parts are hard to source
The repair quote is high compared with replacement
Multiple owners in the same building have similar aging equipment

Already have a costly quote?

A second opinion can confirm whether the diagnosis is complete, whether the repair is reasonable, whether building coordination is required, and what replacement path should be compared. Request a second opinion →

05 -Why local knowledge matters

Burnaby's town centres need specialized service.

Burnaby is organized around Metrotown, Brentwood, Lougheed and Edmonds, with dense housing, mixed-use towers, business centres and new thermal infrastructure planning. That makes strata coordination and system identification especially important.

Town centres
Metrotown, Brentwood, Lougheed and Edmonds.
Burnaby's major centres include towers, walk-ups, townhouses, retail, office space and transit-oriented growth.
Density
Large strata communities.
Many owners live in buildings where access, scheduling, elevator bookings and property manager requirements are part of the work.
Energy
District-energy planning.
Burnaby's district energy planning reinforces the need for contractors who understand hydronic and low-carbon thermal systems.
Geothermal
Burnaby Mountain examples.
Public UniverCity materials identify geothermal or geo-thermal systems at The Cornerstone and The Hub.
Strata
Bylaws, access and responsibility.
A heat pump problem may require owner approval, strata direction, building access and clarity about suite vs. common-property responsibility.
Scale
Shared aging equipment.
When many units in a building are the same age, coordinated repair or replacement planning may reduce friction for owners.

06 -Our Burnaby services

Five ways we help.

From one Burnaby condo suite to a building-level replacement conversation, here is where West Coast Geothermal fits.

Tell us about your project

01 - Condo & strata owners

Condo heat pump repair.

In-suite diagnostics, repair, health checks, second opinions and replacement advice, coordinated with building access and scheduling.

Explore condo replacement

02 - Quote review

Second opinions.

Already have a large repair or replacement quote? We can review the diagnosis, equipment age, parts risk and building requirements before you commit.

Request a second opinion

03 - Buildings and owner groups

Building group pricing.

Coordinated assessment or replacement for interested owners in the same building, with one point of contact and simpler access planning.

Ask about group pricing

04 - Homes, facilities and contractors

Geothermal and water-loop support.

Residential geothermal service, commercial and institutional troubleshooting, and specialist support for contractors who need water-loop or ground-source expertise.

Discuss a specialist project

Commercial water-source heat pump system

07 -How it works

Our process, in five steps.

Clear at every stage, with no pressure to buy equipment before the system has been properly reviewed.

Burnaby geothermal and heat pump service — Building HVAC systems

01 - Identify
Tell us what's happening.
Share the building name, property type, system symptoms, model number and photos where possible.
02 - Triage
Confirm the property type.
Condo suite, strata building, townhome, detached home, commercial space, facility or contractor referral.
03 - Diagnose
Review the system.
Equipment age, condition, controls, airflow, refrigeration and water-side or loop considerations.
04 - Explain
Compare the options.
Repair, monitor, replace, coordinate with strata, or discuss building group pricing.
05 - Complete
Do the right work.
A practical repair, further testing, planned replacement, or coordinated building-level conversation.

08 -Who we help

Six kinds of Burnaby clients.

A specialist who understands your building's mechanical context, whoever you are in it.

Burnaby property owners — Burnaby, British Columbia

- 01
Condo & strata owners
Identify your in-suite equipment, diagnose lost heating or cooling, review a repair quote, or compare replacement.
- 02
Strata councils
Discuss coordinated service, health checks, group replacement options and owner communication.
- 03
Property & building managers
Coordinate access, paperwork, owner questions and suite-vs-building responsibility.
- 04
Homeowners & custom-home teams
Plan residential geothermal systems, retrofits, service and long-term infrastructure.
- 05
Commercial & institutional buyers
Review geothermal, hydronic and water-source systems for new or aging Burnaby projects.
- 06
Contractors & consultants
Bring in a specialist for geothermal, hydronic, water-loop or unfamiliar water-source systems.

09 -Why West Coast Geothermal

Specialists, not generalists.

West Coast Geothermal was built around systems that many general HVAC providers do not specialize in: geothermal, hydronic and water-source heat pump systems. That matters when a Burnaby building has shared mechanical infrastructure, an aging in-suite unit, or a repair quote that needs a second look.

West Coast Geothermal heat pump service — West Coast Geothermal - specialist heat pump service

01 - Specialty
Water-source is a core practice.
We work with equipment and building conditions that often need more than a standard residential HVAC approach.
02 - Advisory
Repair-first, honest options.
If repair is the practical choice, we say so. If replacement deserves comparison, we explain why.
03 - Strata
Property-manager friendly.
We understand access, scheduling, insurance documentation, owner notices and building coordination.
04 - Scale
Single owner or owner group.
We can help one suite, multiple owners in one building, or a broader strata conversation.
05 - Scope
Residential to institutional.
Support for homes, condo buildings, commercial spaces, facilities and contractor referrals.

10 -Burnaby areas we serve

Across Burnaby, and nearby.

Equipment and building-loop types vary by property and are confirmed individually. Area names indicate service coverage, not a claim that every building uses the same equipment.

Burnaby, BC - heat pump service area

Metrotown Brentwood Lougheed Edmonds Burnaby Mountain UniverCity Highgate Royal Oak Station Square SOLO District The Amazing Brentwood Burnaby Heights Deer Lake Holdom Gilmore

We also serve nearby Metro Vancouver and Lower Mainland communities, including Vancouver, New Westminster, Coquitlam, Port Moody, Richmond, North Vancouver, Surrey, Delta and Langley.

Burnaby Buildings

If you own a condo in one of these Burnaby buildings, West Coast Geothermal can help you understand your current heat pump condition and available options.

Repair versus replacement assessment
Second opinion on existing quotes
Condo heat pump health checks
Coordinated building group buy replacement pricing

Contact West Coast Geothermal today to discuss your building's heat pump replacement options.

Building details are a starting point for service planning. Equipment type, access requirements and strata coordination are confirmed for each suite or building before work begins.

Altamonte

2242 Timphany Ln
Burnaby, BC

City: Burnaby
Completed: 2007
Units: 155

Altus at SOLO District

4485 Lougheed Hwy
Burnaby, BC

City: Burnaby
Completed: 2017
Units: 280

Aura 1

6537 Telford Ave
Burnaby, BC

City: Burnaby
Completed: 2024
Units: 341

Aviara

4189 Halifax St
Burnaby, BC

City: Burnaby
Completed: 2015
Units: 246

Belvedere

6833 Station Hill Dr
Burnaby, BC

City: Burnaby
Completed: 2007
Units: 123

Chancellor Tower

4808 Hazel St
Burnaby, BC

City: Burnaby
Completed: 2013
Units: 247

Cirrus at SOLO District

2088 Willingdon Ave
Burnaby, BC

City: Burnaby
Completed: 2021
Units: 280

Escala

1788 Gilmore Ave
Burnaby, BC

City: Burnaby
Completed: 2019
Units: 320

Fulton House

2338 Madison Ave
Burnaby, BC

City: Burnaby
Completed: 2019
Units: 303

Gold House (North Tower)

6355 Silver Ave
Burnaby, BC

City: Burnaby
Completed: 2019
Units: 302

Gold House (South Tower)

6288 No. 3 Rd (Silver Ave)
Burnaby, BC

City: Burnaby
Completed: 2019
Units: 188

Lumina (Starling Tower)

2351 Alpha Ave
Burnaby, BC

City: Burnaby
Completed: 2019
Units: 154

Lumina (Waterfall Tower)

2311 Alpha Ave
Burnaby, BC

City: Burnaby
Completed: 2019
Units: 262

Marquee at Lougheed Heights

652 Whiting Way
Burnaby, BC

City: Burnaby
Completed: 2020
Units: 236

Maywood on the Park

6463 Silver Ave
Burnaby, BC

City: Burnaby
Completed: 2022
Units: 298

Metroplace

6461 Telford Ave
Burnaby, BC

City: Burnaby
Completed: 2014
Units: 342

Midori

6638 Dunblane Ave
Burnaby, BC

City: Burnaby
Completed: 2018
Units: 252

Modello

4360 Beresford St
Burnaby, BC

City: Burnaby
Completed: 2017
Units: 165

Oasis at Concord Brentwood

4820 Lougheed Hwy
Burnaby, BC

City: Burnaby
Completed: 2024
Units: 425

Silhouette (North Tower)

9888 Cameron St
Burnaby, BC

City: Burnaby
Completed: 2009
Units: 242

Silhouette (South Tower)

9868 Cameron St
Burnaby, BC

City: Burnaby
Completed: 2009
Units: 196

Silver

6333 Silver Ave
Burnaby, BC

City: Burnaby
Completed: 2015
Units: 284

Station Square (Tower 2)

4670 Assembly Way
Burnaby, BC

City: Burnaby
Completed: 2015
Units: 324

Station Square (Tower 3)

6098 Station Place
Burnaby, BC

City: Burnaby
Completed: 2018
Units: 334

Station Square (Tower 4 - 6000 McKay)

6000 McKay Ave
Burnaby, BC

City: Burnaby
Completed: 2020
Units: 417

Station Square (Tower 5 - 6080 McKay)

6080 McKay Ave
Burnaby, BC

City: Burnaby
Completed: 2021
Units: 458

Stratus at SOLO District

2008 Rosser Ave
Burnaby, BC

City: Burnaby
Completed: 2015
Units: 361

Sun Towers 1

4458 Beresford St
Burnaby, BC

City: Burnaby
Completed: 2021
Units: 285

Sun Towers 2

6398 Silver Ave
Burnaby, BC

City: Burnaby
Completed: 2022
Units: 194

The Amazing Brentwood (Tower 1)

4510 Halifax Way
Burnaby, BC

City: Burnaby
Completed: 2019
Units: 563

The Amazing Brentwood (Tower 2)

4567 Lougheed Hwy
Burnaby, BC

City: Burnaby
Completed: 2020
Units: 561

The Amazing Brentwood (Tower 3)

4650 Brentwood Blvd
Burnaby, BC

City: Burnaby
Completed: 2020
Units: 526

The Cornerstone - Geothermal

8960 University High St
Burnaby, BC

City: Burnaby
Completed: 2004
Units: 128

The Hub - Geothermal

8940 University High St
Burnaby, BC

City: Burnaby
Completed: 2014
Units: 121

The Jewel I

6118 Kingsway
Burnaby, BC

City: Burnaby
Completed: 2011
Units: 134

The Jewel II

6188 Wilson Ave
Burnaby, BC

City: Burnaby
Completed: 2012
Units: 114

The Met (Tower 1)

6538 Nelson Ave
Burnaby, BC

City: Burnaby
Completed: 2015
Units: 295

The Met (Tower 2 - Met 2)

6550 Nelson Ave
Burnaby, BC

City: Burnaby
Completed: 2017
Units: 277

The Sovereign

4508 Hazel St
Burnaby, BC

City: Burnaby
Completed: 2014
Units: 202

Vantage

2077 Rosser Ave
Burnaby, BC

City: Burnaby
Completed: 2013
Units: 189

11 -Frequently asked

Burnaby heat pump questions.

If yours is not here, call us or send a few photos. We are happy to talk through your specific situation first.

Call 604 463-1723 Ask a question by form

Yes. We help Burnaby condo and strata owners with heat pump diagnostics, repair advice, health checks, second opinions and replacement planning, especially for geothermal, hydronic and water-source heat pump systems.

A water-source heat pump transfers heat through a shared water loop or hydronic system. Many condo and commercial buildings use this kind of system because individual suites or zones can receive heating and cooling while the building manages shared mechanical infrastructure.

It depends on your strata bylaws, building documents and equipment setup. In many strata buildings, the in-suite unit may be owner responsibility while shared systems are strata responsibility. Confirm your documents or property manager direction before major work.

It depends on age, condition, fault, parts availability, repair cost and building requirements. If the unit is 10-20 years old and the repair quote is high, compare repair and replacement before deciding.

Yes. A second opinion is useful when a quote is expensive, unclear or based on a quick diagnosis. We can help you understand what is included, what may be missing and whether repair or replacement should be compared.

Group pricing may be available when multiple owners in the same Burnaby building are interested in replacing aging in-suite heat pumps. The whole building does not need to participate.

Yes. We can support property managers with scope notes, insurance documentation, access planning, elevator bookings, scheduling and owner communication when needed.

Yes. West Coast Geothermal works with geothermal and water-source heat pump systems. Burnaby also has documented geothermal examples at UniverCity on Burnaby Mountain, including The Cornerstone and The Hub.

No. District energy usually supplies thermal energy from a central or neighbourhood system to multiple buildings. A water-source heat pump uses a water loop to transfer heat at the suite, zone or building level. They are different systems, but both require hydronic and thermal-system understanding.

Send your building name, suite or property type, system symptoms, heat pump brand if known, approximate age, photos of error codes or labels, and any existing quote or report.

Burnaby heat pump service

Need help with a condo heat pump, water-source system or geothermal project?

Request service

Burnaby heat pumprepair & condoreplacementspecialists.

Burnaby heat pump repair, diagnostics, replacement advice and group pricing.

Specialized service for Burnaby buildings.

Not cooling or heating

Leaks, noise or cycling

Aging equipment

Building group pricing

Is your Burnaby condo heat pump not cooling?

Water-source, geothermal, or air-source?

Water-source heat pump

Geothermal / ground-source

Air-source heat pump

Not every older unit needs replacing.

Fix it.

Replace it.

Burnaby's town centres need specialized service.

Metrotown, Brentwood, Lougheed and Edmonds.

Large strata communities.

District-energy planning.

Burnaby Mountain examples.

Bylaws, access and responsibility.

Shared aging equipment.

Five ways we help.

Condo heat pump repair.

Second opinions.

Building group pricing.

Geothermal and water-loop support.

Our process, in five steps.

Tell us what's happening.

Confirm the property type.

Review the system.

Compare the options.

Do the right work.